Support
We are here to help. On this page, you will find the contact information of our support teams, links to product downloads, release notes and more.
Find help and resources in our new customer support portal
Customers of our Energy, Power Grid, Construction and Water software can now use our new customer support portal to submit and follow support tickets, browse help articles, access product documentation and more.
Get in touch with our support teams
Energy Market Data & Forecasts (Insight by Volue)
Customer Support
Email: support.insight@volue.com
Sales Queries
Email: sales.insight@volue.com
Construction Software - The Gemini Suite
Norway
Phone: (+47) 73 80 45 11
Email: support@volue.com
Sweden
Phone: (+46) 36 34 49 20
Email: support@volue.com
Opening Hours
Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed
Downloads & Installation documents
Water & Community Software - The Gemini Suite
Support
Phone: (+47) 73 80 45 10
Email: support@volue.com
Denmark
Phone: (+45) 70 80 11 10
Email: support@volue.com
Opening Hours
Mon-Fri: 08.00-16.00 (Central European Time) Sat-Sun: Closed
Power Grid Software
Norway
Phone: (+47) 73 80 45 10
Email: support@volue.com
Sweden
Phone: (+46) 36 34 49 10
Email: support@volue.com
Denmark
Phone: (+45) 70 80 11 10
Email: support@volue.com
Opening Hours
Mon-Fri: 08.00-16.00 (08.00-17.00 for Sweden) (Central European time) Sat-Sun: Closed
Power Production Planning, Optimisation & Trading Software
Norway
Phone:(+47) 73 80 45 10
Email: support@volue.com
Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed
Switzerland
Phone: (+41) 61 588 11 37
Email: support@volue.com
Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed
Germany - Trading Software
Phone Day Support: +49 89 4377 779 666
Night (Emergency) Support: +4989 4377 779 667
Email: support@volue.com
Opening hours: Mon-fri: 09.00-17.00 (Central European time) Sat-Sun: Closed
Germany - Production Planning & Optimisation Software
Phone: (+49)241 51804 222
Email: support@volue.com
Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed
Scanmatic (previously Volue Industrial IoT)
From 1 January 2024, Volue Industrial IoT is Scanmatic. Read more and find support resources and contact information on scanmatic.com.
Read more on scanmatic.com